{"xsrfToken":"d312b1f12315e8eb73922c4815ea07bb02c85dbb_lout","branding":{"id":"2","key":"support","name":"KGS Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0b41316e-12e9-45fb-b3fa-079c0f56cd9c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NGQzMGVhOS05MmE0LTQxZjktYTA1Zi1iOGQwM2FmZGE5MGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiNDEzMTZlLTEyZTktNDVmYi1iM2ZhLTA3OWMwZjU2Y2Q5YyI6WyJyZWFkIl19LCJleHAiOjE3Mjg1NjYyNjksIm5iZiI6MTcyODU2NTY2OX0.6To-sCZZBQg8tuL88_NSEpqNRterD4wFXSBViG_RMeM&client=44d30ea9-92a4-41f9-a05f-b8d03afda90f&mode=fit","logoId":"0b41316e-12e9-45fb-b3fa-079c0f56cd9c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the KGS Service Desk","sharedPortalName":"KGS Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim KGS Service Desk","sharedPortalName":"KGS Service Desk","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the KGS Service Desk","sharedPortalName":"KGS Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#136c7f","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"support","projectId":10005,"serviceDeskId":2,"name":"KGS Service Desk","description":"<p>Welcome! You can raise a KGS Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"19","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Request a new license or replace an old one.</p>","icon":10504,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[2],"key":""},{"id":"9","name":"Technical Support","descriptionHtml":"<p><b>Please add log files to your request and be careful not to send any sensitive data</b></p>","callToAction":"Technical Support","introHtml":"<p>Do you need help with installation, configuration or problem solving or do you have any questions about your tia® product?</p>","icon":10472,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[2],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"18","name":"Interner Support","descriptionHtml":"","callToAction":"Interner Support","introHtml":"<p>Ausschließlich für interne Supportanfragen von Consulting</p>","icon":10503,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"65","name":"On-call service","descriptionHtml":"","callToAction":"On-call service","introHtml":"<p>On-call service</p>","icon":10505,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"<p><b>Please add logfiles related to your issue in the attachment area. Thanks.</b></p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[19,9]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e8c52a2b-45f8-3862-aab6-4c31fd30e614","appLinkName":"System Confluence","appLinkUrl":"https://kgs-software.atlassian.net/wiki","spaceKey":"SUPPORT1","spaceName":"KGS Service Desk","spaceUrl":"https://kgs-software.atlassian.net/wiki/spaces/SUPPORT1","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://kgs-software.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NGQzMGVhOS05MmE0LTQxZjktYTA1Zi1iOGQwM2FmZGE5MGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg1NjY4NjksIm5iZiI6MTcyODU2NTY2OX0.MvOKS-h8xbFwk6JS-iUrVohvWKyytPYyS0RnJE4rnwU","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"44d30ea9-92a4-41f9-a05f-b8d03afda90f","tokenDurationInMins":20}},"sharedPortal":{"name":"KGS Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://kgs-software.atlassian.net/wiki","kbLinkDomainURLs":["https://kgs-software.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}