Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
KGS Service Desk
  1. KGS Service Desk
  2. KGS Service Desk

KGS Service Desk

Welcome! You can raise a KGS Service Desk request from the options provided.

Licensing and billing questions

Request a new license or replace an old one.

Required fields are marked with an asterisk*
, multiple selections available,
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"765f1d88eb583c40bd04f1b07c8599ef47fb89eb_lout","branding":{"id":"2","key":"support","name":"KGS Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0b41316e-12e9-45fb-b3fa-079c0f56cd9c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NGQzMGVhOS05MmE0LTQxZjktYTA1Zi1iOGQwM2FmZGE5MGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiNDEzMTZlLTEyZTktNDVmYi1iM2ZhLTA3OWMwZjU2Y2Q5YyI6WyJyZWFkIl19LCJleHAiOjE3NzEyMjM5NTQsIm5iZiI6MTc3MTIyMzM1NH0.qLQfuf68DOkxCakyiwRgg5d-szjER_OcZvyOeR4Ol-s&client=44d30ea9-92a4-41f9-a05f-b8d03afda90f&mode=fit","logoId":"0b41316e-12e9-45fb-b3fa-079c0f56cd9c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the KGS Service Desk","sharedPortalName":"KGS Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim KGS Service Desk","sharedPortalName":"KGS Service Desk","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the KGS Service Desk","sharedPortalName":"KGS Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#136c7f","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"support","projectId":10005,"serviceDeskId":2,"name":"KGS Service Desk","description":"<p>Welcome! You can raise a KGS Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"19","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Request a new license or replace an old one.</p>","icon":10504,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[2],"key":""},{"id":"9","name":"Technical Support","descriptionHtml":"<p><b>Please add log files to your request and be careful not to send any sensitive data</b></p>","callToAction":"Technical Support","introHtml":"<p>Do you need help with installation, configuration or problem solving or do you have any questions about your tia® product?</p>","icon":10472,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[2],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"18","name":"Interner Support","descriptionHtml":"","callToAction":"Interner Support","introHtml":"<p>Ausschließlich für interne Supportanfragen von Consulting</p>","icon":10503,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"65","name":"On-call service","descriptionHtml":"","callToAction":"On-call service","introHtml":"<p>On-call service</p>","icon":10505,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"<p><b>Please add logfiles related to your issue in the attachment area. Thanks.</b></p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[19,9]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e8c52a2b-45f8-3862-aab6-4c31fd30e614","appLinkName":"System Confluence","appLinkUrl":"https://kgs-software.atlassian.net/wiki","spaceKey":"SUPPORT1","spaceName":"KGS Service Desk","spaceUrl":"https://kgs-software.atlassian.net/wiki/spaces/SUPPORT1","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://kgs-software.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NGQzMGVhOS05MmE0LTQxZjktYTA1Zi1iOGQwM2FmZGE5MGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEyMjQ1NTQsIm5iZiI6MTc3MTIyMzM1NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.9dXS5eZo2Woqjh0uu2I3PRm212B5Hr7ku-Muja2qwP0","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"44d30ea9-92a4-41f9-a05f-b8d03afda90f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":19,"projectId":10005,"issueType":{"id":"10146","name":"License Request"},"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Request a new license or replace an old one.</p>","instructions":"","icon":10504,"iconUrl":"https://kgs-software.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10037","fieldConfigId":"10140","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Lizenzanfrage"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10040","fieldConfigId":"10143","label":"Company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10039","fieldConfigId":"10142","label":"Phone","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10069","fieldConfigId":"10250","label":"Modul","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10042","label":"tia® Content Server","selected":false,"children":[]},{"value":"10146","label":"tia® ILM","selected":false,"children":[]},{"value":"10041","label":"tia® Document Router","selected":false,"children":[]},{"value":"10040","label":"tia® H5 Viewer","selected":false,"children":[]},{"value":"10037","label":"tia® Migration","selected":false,"children":[]},{"value":"10035","label":"tia® Scan","selected":false,"children":[]},{"value":"10034","label":"tia® Scan Server","selected":false,"children":[]},{"value":"10032","label":"tia® ZADOC","selected":false,"children":[]},{"value":"10033","label":"tia® Web Service","selected":false,"children":[]},{"value":"10036","label":"tia® Proxy","selected":false,"children":[]},{"value":"10144","label":"tia® core ArchiveLink","selected":false,"children":[]},{"value":"10157","label":"tia® core ILM","selected":false,"children":[]},{"value":"10158","label":"tia® core CMIS","selected":false,"children":[]},{"value":"10145","label":"Others","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10049","fieldConfigId":"10152","label":"New or replacement?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10029","label":"New License / Neue Lizenz","selected":false,"children":[]},{"value":"10030","label":"Replace License / Lizenz ersetzen","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10047","fieldConfigId":"10150","label":"Reasons for uninstalling:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10026","label":"Re-Installation of OS / Neu-Installation des Systems","selected":false,"children":[]},{"value":"10027","label":"Hardware change / Hardware-Wechsel","selected":false,"children":[]},{"value":"10028","label":"Other Reason / Anderer Grund","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10048","fieldConfigId":"10151","label":"Other reason:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10043","fieldConfigId":"10146","label":"Used for","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10023","label":"Production","selected":false,"children":[]},{"value":"10024","label":"Test/Development","selected":false,"children":[]},{"value":"10025","label":"Demo-Key","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10042","fieldConfigId":"10145","label":"Site Code: (e.g. See log file)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10046","fieldConfigId":"10149","label":"Machine Name ID Old:","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10044","fieldConfigId":"10147","label":"Machine Name ID New: (e.g. WS002)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/19","calendarParams":{"firstDay":0,"date":"2026-02-16T07:29:14+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e8c52a2b-45f8-3862-aab6-4c31fd30e614","appLinkName":"System Confluence","appLinkUrl":"https://kgs-software.atlassian.net/wiki","spaceKey":"SUPPORT1","spaceName":"KGS Service Desk","spaceUrl":"https://kgs-software.atlassian.net/wiki/spaces/SUPPORT1","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2,"kbLinkDomainURLs":["https://kgs-software.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NGQzMGVhOS05MmE0LTQxZjktYTA1Zi1iOGQwM2FmZGE5MGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEyMjQ1NTQsIm5iZiI6MTc3MTIyMzM1NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.9dXS5eZo2Woqjh0uu2I3PRm212B5Hr7ku-Muja2qwP0","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"44d30ea9-92a4-41f9-a05f-b8d03afda90f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=kgs-software","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"765f1d88eb583c40bd04f1b07c8599ef47fb89eb_lout","baseUrl":"https://kgs-software.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://kgs-software.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"44d30ea9-92a4-41f9-a05f-b8d03afda90f","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b25688988bce43b89332e8bd0c7dc78a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://kgs-software.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}