Emergency License for tia Classic products
This article is for tia Classic products.
For tia Core product, read more here: Emergency License for tia® Core products
License issues like expiration cause easily system outage with high impact and service restauration has high urgency.
This article explains the steps to resolve these situations as quickly as possible.
I. Verify if the system malfunctions due to license issues
via Admin-User-Interface
The kgs product must be started
Open in web browser the Admin-User-Interface
URL pattern: http(s)://<server>:<port>/[<context>/]
Example URL: http(s)://1.2.3.4:8080/KGSAdmin-CS/
The context is typically omitted, if this is a container deployment, while deployments on web application server like Apache Tomcat use a web context.
Navigate to the menu Main, and select the {product} (in this screenshot: tia Content Server)
Click Server Status and find information about the license status
via log file
When starting tia Classic product, the license is tested. In case the license has expired, the following log messages are found:
E::2026-07-15 16:20:21.574 PM B: 26 #:274 T:184 ...ContentServer license EXPIRED. Please request for a new license for SiteCode >>3139347A2<<
II. Obtain an emergency license from kgs Nexus server
Open in webbrowser: https://nexus.kgs-cloud.de/#browse/browse
kgs Nexus Server requires to log in with a customer-specific account.
Use the account of your company.Login by click at the icon in the top-right corner
Click Browse button and navigate into the folder
for tia Classic product licences:
/raw-hosted/licences
III. Apply the license into your installation
tia Classic products use a license code. This code has to be copied into the Admin-User Interface.
Start the kgs Classic software
Access the Admin-User-Interface:
Navigate in Main menu to the {product name}, see screenshot above at I.3.
Click Edit Configuration and navigate to License tab. Here place the license code into the text field labelled License.
IV. Request a permanent license by opening a license request at kgs Support Desk
After successful application the emergency situation is resolved. However, emergency licenses have limited validity only.
So don't forget to log a license request ticket at kgs Support Desk:
https://kgs-software.atlassian.net/servicedesk/customer/portal/2/group/2/create/19